SHIPPING POLICY

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● India & Other Countries: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@vivilora.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@vivilora.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@vivilora.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

RETURN/ REFUND POLICY

We want you to be happy with your purchase, but we understand that sometimes things don’t work out. That’s why we offer a 7-day return policy for all our products.

If you’re not satisfied with your order, you can return it to us for a full refund or exchange, as long as it meets the following conditions:

The product is unused and in its original condition
The product is not damaged or defective
The product is not a gift card, digital download, or personalized item
You have the receipt or proof of purchase

To start a return, please contact us at info@vivilora.com. We’ll provide you with a return shipping label and instructions on how to send your package back to us. You’ll be responsible for paying the return shipping costs.

Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund. If your refund is approved, we’ll process it to your original method of payment within 14 days.

Please note that some of our products are fulfilled by Printful, a third-party service that handles the printing and shipping of our products. Printful only offers refunds for products that are damaged, mislabeled, or defective. If you receive such a product, please contact us within 7 days of receiving your order and provide photos of the problem. We’ll work with Printful to resolve the issue and offer you a replacement or refund.

We appreciate your understanding and cooperation. If you have any questions or concerns, please feel free to contact us at any time. Thank you for choosing Vivilora! 😊

The return address of our store is by default Printful's, and is based on where your package was fulfilled:

Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

Disclaimer: These addresses should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to these addresses will be returned to the sender.